FAQs
- Do you offer free shipping?
- Yes! All orders $100+ receive free shipping within continental U.S. International orders over $200 receive free shipping to selected region. Find out more information about your specific region at checkout.
- How long after ordering will my order ship, and when can I expect to receive it?
- Once checkout is complete, processing your order will take 3-5 business days. Once your order has shipped, time to delivery will vary depending on the type of shipping that is selected at checkout.
- I do not have deeply melanated skin. Can I still use Plantkos products?
- Yes! Plantkos products provide layered benefits for all skin regardless of pigmentation. Every color of skin goes through similar processes including melanin production, cell turnover, and natural barrier-building. Plantkos products were formulated to address the three most common skin concerns - dryness, hyperpigmentation and redness.
- How are your clinical studies conducted?
- Plantkos clinical studies are conducted using bio-first skin-mimicking models made from young keratinocytes (human skin cells) and adult fibroblasts (metabolically-active, collagen producing human skin cells). The model is a 3D human skin equivalent that incorporates all of the vital biological components to completely replicate normal skin function.
- How are your clinical studies different than other skincare brands’?
- While many standard clinical studies are conducted using human participants, we‘ve chosen to use human skin cells to fully understand how each of our products work in the skin’s deepest layers. Take a moment to dive deeper into our Science.
- Is the synthetic skin model you use animal-derived?
- No, we do not participate in any use of animal by-products or clinical testing on animals. Our skin model is created using young keratinocytes and adult fibroblasts.
- Are you products safe to use during pregnancy and breast feeding?
- Our products are made with clinically safe ingredients suitable for all skin types, but it is best to consult with your physician while pregnant or breastfeeding regarding what is or is not advisable for you personally.
- What is your return policy?
- We offer a 45-day return policy on selected products. You can find more information here. If you have concerns about your experience with Plantkos, please feel free to reach out to us personally at layers@plantkosskincare.com.
- Who do I contact for additional questions?
- We welcome all questions, and would love to hear from you. Please reach out to us directly at layers@plantkosskincare.com.